Configuring a Survey

Choose a survey type, write a neutral question, add answer options, and set a completion message.

1. Choose a survey type

Choose the method that answers your question:

  • PricePoint: Find an acceptable price range with Van Westendorp or test demand at set prices with Gabor-Granger.
  • UserChoice: Compare product combinations with Conjoint Analysis when people must make trade-offs.
  • FeaturePriority: Prioritise features through Kano, MaxDiff, and pairwise comparisons to guide a roadmap decision.
  • FastPoll: Ask one single- or multiple-choice question when you need a quick directional signal.
  • OpenFeedback: Collect open text when the reason, detail, or unexpected issue matters.
  • Reaction: Capture an immediate response to content, design, or copy with expressive faces, thumbs up/down, or a heart.

2. Name Your Survey

Name the survey by location or goal, such as “Pricing page: launch research”.

3. Write a neutral question

Ask one thing at a time, in words your audience uses.

Use Plain, Neutral Language

  • Ask one thing at a time. Double-barrelled questions ("Do you like the price and the features?") give you answers you can't interpret.
  • Use plain language. If someone has to reread the question, shorten it or replace the unfamiliar words.
  • Avoid leading questions. "Don't you think our pricing is fair?" pushes people toward yes.

Make Answer Options Easy to Compare

For choice-based surveys:

  • Start with a short list. Add more options only when each one is meaningfully different.
  • Include an "Other" option when you're not sure you've covered everything.
  • Order options logically (alphabetical, numerical, or by likely preference).

4. Set a Completion Message

Use a short confirmation, such as “Thanks for your response!”

html
<sf-fastpoll 
  survey-key="your-uuid"
  completion-message="Thanks for your feedback!">
</sf-fastpoll>

5. Configure Response Data (Optional)

Add respondent fields to ask for details, or pass known context as session data.

FastPoll follow-up text questions are planned for paid plans.

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