Configuring a Survey
Choose a survey type, write a neutral question, add answer options, and set a completion message.
1. Choose a survey type
Choose the method that answers your question:
- PricePoint: Find an acceptable price range with Van Westendorp or test demand at set prices with Gabor-Granger.
- UserChoice: Compare product combinations with Conjoint Analysis when people must make trade-offs.
- FeaturePriority: Prioritise features through Kano, MaxDiff, and pairwise comparisons to guide a roadmap decision.
- FastPoll: Ask one single- or multiple-choice question when you need a quick directional signal.
- OpenFeedback: Collect open text when the reason, detail, or unexpected issue matters.
- Reaction: Capture an immediate response to content, design, or copy with expressive faces, thumbs up/down, or a heart.
2. Name Your Survey
Name the survey by location or goal, such as “Pricing page: launch research”.
3. Write a neutral question
Ask one thing at a time, in words your audience uses.
Use Plain, Neutral Language
- Ask one thing at a time. Double-barrelled questions ("Do you like the price and the features?") give you answers you can't interpret.
- Use plain language. If someone has to reread the question, shorten it or replace the unfamiliar words.
- Avoid leading questions. "Don't you think our pricing is fair?" pushes people toward yes.
Make Answer Options Easy to Compare
For choice-based surveys:
- Start with a short list. Add more options only when each one is meaningfully different.
- Include an "Other" option when you're not sure you've covered everything.
- Order options logically (alphabetical, numerical, or by likely preference).
4. Set a Completion Message
Use a short confirmation, such as “Thanks for your response!”
html
<sf-fastpoll
survey-key="your-uuid"
completion-message="Thanks for your feedback!">
</sf-fastpoll>5. Configure Response Data (Optional)
Add respondent fields to ask for details, or pass known context as session data.
FastPoll follow-up text questions are planned for paid plans.