Start Free Tier

Analysis Basics

Start with the decision behind the survey, then look for a stable pattern in the responses. This guide shows where to find the data, what the main metrics mean, and how filters and exports work.

What You Will Be Able to Do

  • A clear understanding of what each metric in your dashboard means
  • The ability to filter responses by date, answer, or completion status
  • A clear view of which export formats your plan includes: CSV on Starter, and CSV and JSON on Growth, Pro, or Enterprise

The goal is not a prettier chart. It is a result you can explain, check, and connect to a product decision.

Step 1: View Your Responses

Every survey in your Website → Survey → Insights flow has a responses view. Here's how to get there:

  1. Open your website container in the dashboard
  2. Find the survey you want to analyse
  3. Click the Responses tab

You'll see individual responses and aggregate visualisations. The aggregate view is usually more useful: it shows patterns across all responses, not just one person's answers.

Step 2: Understand Your Key Metrics

Start with these four signals:

Response Count

Total completed submissions. A small sample can show direction, but confidence depends on your audience, method, and decision risk.

Completion Rate

Percentage of people who started and finished. Low rates may indicate friction or unclear questions.

Response Distribution

How answers spread across options. A strong concentration can suggest a preference; a split result may need more data or a closer look at segments.

Time to Complete

Average completion time. High times can signal unclear or heavy questions.

Step 3: Filter Your Data

Raw data includes everything. Filters let you focus on what matters for a specific decision:

  • Date range — Compare responses before and after a product change, or focus on the most recent data
  • Response Data — On paid plans, filter by respondent details collected in the survey or session data passed by your website or webapp
  • Segments — On Growth and above, compare audience groups side by side when you have enough responses

Step 4: Export Your Data

Export when you need to audit responses, combine data, or continue the analysis in a spreadsheet or BI tool:

  1. Open the responses view or the insight you want to export
  2. Apply filters first if you only want a subset
  3. Click Export and choose an available format for your plan
  4. Download the file

Free does not include export. Starter includes CSV, and Growth, Pro, or Enterprise includes CSV and JSON.

Continue from Here