We want satisfied customers, not hostages. That’s why we make it easy for you to cancel your Sensefolks account directly.

CONTENTS

• Cancellation
• Refunds

Cancellation

Account owners can follow the following steps to cancel their account:

• Click Your Name on the top right of the screen
• Choose Accounts from the dropdown
• Click Delete Account
• Confirm account deletion

What happens when you cancel an account?

You won’t be able to access your account once you cancel, so make sure you download everything you want to keep beforehand. Then the account will be automatically canceled and will become inaccessible.

We’ll permanently delete the content in your account from our servers 30 days after cancellation, and from our backups within 60 days. Retrieving content for a single account from a backup isn’t possible, so if you change your mind you’ll need to do it within the first 30 days after cancellation. Content & data can’t be recovered once it has been permanently deleted. We won’t bill you again once you cancel.

Sensefolks-initiated cancellations

We may cancel accounts if they have been inactive for an extended period:

1. For trial accounts
   60 days after a trial has expired without being upgraded
2. For frozen accounts
   180 days after being frozen due to billing failures
3. For free accounts
   After 365 days of inactivity

We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service . In practice, this generally means we will cancel your account without notice if we have evidence that you are violating the restricted use agreement .

Refunds

If you’re ever unhappy with Sensefolks for any reason, contact our support team at [email protected]

We sell both monthly and yearly subscriptions. If you pay for a year and then cancel before the year is up, we make sure you aren’t charged in the future. Your account will be accessible until your paid period ends. After that, your account will become inaccessible but your data will stay safe with us for 60 days. That gives you time to migrate to a new provider, export your data, and change any logins. After 60 days, we’ll permanently delete all data from the account. For more details, please read our Cancellation Policy .

Examples of full/partial refunds we’d grant:

• If you were just charged for your next month of service but you meant to cancel, please inform us within 7 days of being charged. We will happily initiate a refund.

• If you upgraded your account a few months ago to a higher plan and kept using it in general but you didn’t end up using the extra features, we’d consider applying a prorated credit towards future months.

• If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.

By signing up and using Sensefolks you automatically accept the Terms of Service , Privacy Policy and rest of the policies. If you have a question about any of these Terms, please contact us